Founder of Gold & Gaps. I help businesses craft experiences people actually enjoy. I write, speak, and strategise at the intersection of empathy, systems, design, and business value. If it’s honest, useful, or broken, I’m thinking about it.
Gold & Gaps Stories
After waiting over two decades, I finally boarded a train in Nigeria on April 29, 2025. I’d heard glowing accounts about the revived Nigerian Railway Corporation (NRC): affordable fares, efficient timing, serene cabins. When the opportunity came to travel from Lagos to Ibadan, I was genuinely excited. This would
Gold & Gaps Stories
Learn how a Nigerian chair repair service turned a simple job into a masterclass in customer experience, offering vital lessons for large organisations.
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I've been meaning to start this for a while, and now, finally, we’re live. Gold & Gaps is where I unpack what’s really going on in Customer Experience (CX). The wins. The misses. The patterns we ignore. The ideas we’ve overhyped. The practices we’ve